Our Approach to
Problem-Solving

1. Understand the Problem

2. Consider the Alternatives

3. Get Closure on the Decisions

4. Identify the Desired Outcomes

5. Assign Accountability

6. Execute the Action Plan

Avoid endless, circular discussions on the problem and its potential solutions

Make sure you understand the real problem

Turn criticism into a constructive part of the solution

Record the rationale for decisions
(an audit trail that helps prevent needless re-visiting of decisions)

Define what it means to have successfully addressed the problem

Define actions and accountability with precision and minimal wasted effort

Execute with focus but flexibility

Deal with the problem, reduce the drain on management time and the stress on the management team

Navigated Problem Solving

We can help you navigate the problem-solving process - and chart the solution so that the entire management team can see and understand the rationale for the decisions. This approach helps you to understand and examine the problem, moving consistently toward actions which are part of the problem solution. Once the total solution is defined, we can help you define the desired outcomes and assign accountability and timelines for their attainment.

Our approach improves the ability to obtain agreement and closure on decisions. Because we track the reasoning behind the decisions, it makes it easier to explain the decisions and prevents needless re-visiting of the decisions. That is what we mean when we use the term "Decisive Closure'.